Shipping & Delivery
Shipping & Delivery
Effective Date: January 1, 2025
1. Order Processing
All orders are processed within 3–5 business days after payment confirmation for those items in stock. For custom OEM/ODM orders, lead times will be confirmed separately in writing.
2. Shipping Methods & Estimated Delivery Times
| Destination | Method | Estimated Transit Time |
|---|---|---|
| United States / Canada | Sea Freight / Air Freight | 15–45 days |
| Europe | Sea Freight / Air Freight | 15–45 days |
| Middle East | Sea Freight / Air Freight | 10–35 days |
| Southeast Asia / Japan | Sea Freight / Air Freight | 7–20 days |
| Other Regions | To be confirmed | Upon enquiry |
Transit times are estimates only and may vary due to customs clearance, public holidays, or carrier delays.
3. Shipping Costs
Shipping costs are calculated based on order weight, volume, destination, and shipping method. A shipping quote will be provided prior to order confirmation for B2B and bulk orders.
4. Customs & Import Duties
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the buyer. We recommend checking your local import regulations before placing an order.
5. Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your shipment status with the respective carrier.
6. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [sales@sindomlighting.com] with your order number and photographic evidence. We will work with the carrier to resolve the issue promptly.
7. Contact
For shipping enquiries, please contact us at [sales@sindomlighting.com] or visit sindomlighting.com.
