Refund policy
Refund Policy
Effective Date: January 1, 2025
At SINDOM, we are committed to delivering high-quality cast aluminium outdoor lighting. Please read our refund policy carefully before placing your order.
1. Eligibility for Refund or Replacement
We accept refund or replacement requests under the following circumstances:
- Products received are damaged or defective upon arrival
- Products received do not match the confirmed order specifications
- Items are missing from the shipment
All claims must be submitted within 7 days of delivery, supported by clear photographic or video evidence.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Damage caused by improper installation or misuse
- Minor variations in color or finish due to screen display differences
- Custom OEM/ODM orders where production has commenced
- Orders where the return request is made after 7 days of delivery
3. Return Process
To initiate a return or refund request:
- Contact us at [sales@sindomlighting.com] with your order number and supporting evidence
- Our team will respond within 1 business day to assess your claim
- If approved, we will arrange a replacement, store credit, or refund to your original payment method
4. Return Shipping
If the return is due to our error (wrong item, defective product), we will cover the return shipping cost. If the return is due to other reasons, the buyer is responsible for return shipping fees.
5. Refund Timeline
Approved refunds will be processed within 7–14 business days, depending on your payment method.
